Alert Centre

Alert Centre

The Jacarta Alert Centre facility is a subscription-based service that works in conjunction with our environmental monitoring devices to provide automatic alarm notification via Email, SMS and voice alarm messages (to landline or mobile phones) to up to 6 recipients.

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Voice & SMS Alerts

The Jacarta Alert Centre sends messages to your proprietary order of ‘Contacts’ as follows:

Immediately: The installed location is telephoned.

After 30 seconds: ‘Contact 1’ is notified by telephone, text and email.

After 2 minutes: ‘Contact 2’ is notified by telephone, text and email.

After a further 2 minutes: ‘Contact 3’ is notified by telephone, text and email.

…..and so on up to 6 contacts

(If a contact responds to any alert message, the remaining messages are not sent, and all previously notified personnel will receive a new message informing them that someone is taking action.)

The Alert Centre service is a cost-effective way of knowing exactly what is happening in your IT or Comms room 24/7.

The service is supplied on an annual subscription basis. Alarm conditions from Jacarta monitoring devices can be relayed via emails to the Alert Centre servers which will then automatically invoke the alert notification escalation procedure (information above). On receipt of an email alarm from the interSeptor, interSeptor Pro or SP8, an initial call will be made from the Alert Centre server to the main customer site relaying a voice message detailing that an alarm condition has occurred.

A voice message call will then be made and an SMS sent to the first named contact detailing the nature of the alarm. If the first recipient does not acknowledge the alarm, the voice and SMS message will be sent to the second and third recipients and so on. Emails will also be sent to all 6 recipients.

The Alert Centre is user manageable via login facilities. Personnel contact information can be updated anytime as required.
The Alert Centre is available in the following countries;

  Australia, Bangladesh, Belgium, Canada, Croatia, Cyprus, Denmark, Finland, France, Gabon, Germany, Ghana, Gibraltar, Greece, Hungary, India, Ireland, Italy, Korea, Malta, Mexico, Netherlands, Norway, Qatar, Saudi Arabia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, UAE, United Kingdom & USA

  Please contact us if your location is not shown above.
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If you have any questions please email us or contact us on +44 (0) 1672 511125. Alternatively please complete the below form and we will come back to you as soon as possible.